Intake Assessment Care Planning and Evaluating of Care Services

What you can expect during this process

 

All About Caring will:

  • ask you to give your consent in writing so we can access, discuss and review your personal information that we need in order to deliver the service you want.
  • discuss your needs and wants
  • discuss your expectations
  • treat you fairly at all times
  • assist you to understand anything that AAC needs to communicate to you. We can provide a translator when needed.
  • advise you of what services AAC can and cannot supply to you - including our on-call service
  • advise you of your Rights and Responsibilities
  • advise you of AAC Rights and Responsibilities
  • set outcomes/ goals you expect to achieve while receiving services from us. This will be written in a detailed Service Plan that is easily understood by you and everyone else involved in your care
  • review these outcomes and your Service Plan at regular times throughout the year
  • Ask you to agree on and sign your Service Plan and Service Agreement
  • provide you with specifically trained and screened Attendant Care Workers who are covered for Workers Compensation, Public liability and Professional indemnity insurances.
 

All About Caring will not:

  • participate in any illegal activities
  • agree to perform tasks that are not detailed on your Service Plan without reviewing your needs first.
  • tolerate bullying or harassment of any of their staff.
 

AAC expects that their service users will:

  • be given as much as information as possible to ensure they are making informed choices
  • agree to sign their Consent form and Service Agreement
  • give feedback about the services they are receiving
  • communicate with AAC regarding anything that will effect of the services being delivered eg Hospital Admission.
 

AAC expects that their service users will:

  • be given as much as information as possible to ensure they are making informed choices
  • agree to sign their Consent form and Service Agreement
  • give feedback about the services they are receiving and raise any concerns they may have
  • communicate with AAC regarding anything that will effect of the services being delivered eg Hospital Admission.
 

AAC expects that their service users will not:

  • ask Attendant Care Workers to undertake any tasks that are not agreed on by AAC as per the Service Plan
  • ask any AAC staff member to participate in any unethical behaviour
  • ask any AAC staff to participate in any illegal activity or anything contrary to safe working practices

Want to know more?

mail us at: info@allaboutcaring.com.au

contact us at: 1300 135 506