If you are an existing Service User you can use the on-call number previously provided by your Assessor (if applicable) for any urgent service needs outside of business hours.
In a medical emergency please dial 000 to contact emergency services.
All About Caring welcomes your feedback including any dissatisfaction you may have whilst accessing our services.
Please report any concerns or complaints immediately to your Assessor or to a Service Team member in our Head Office, via phone or email. They will discuss your concerns, and advise you of how they can or will address these to ensure you are satisfied with the outcome. All concerns raised are documented in our system to ensure we have handled these appropriately.
Complaints regarding disability services can also be made directly to the NDIS Commission by:
Complaints regarding aged care services can be made directly to the Aged Care Complaints Commissioner by:
All About Caring is an Australian privately owned organisation, committed to delivering the best in community support.
As a growing organisation, we are always looking for dedicated people with a genuine desire to work in the community industry to join our team. To apply, please send your CV including a cover letter to firstname.lastname@example.org, or fill in the form on the right.
We are always looking for people to join our team of Support Workers across Australia. Without reliable and professional Support Workers we would not be able to provide the high quality support to our Service Users to assist them in maintaining their independence. The position offers full time, part time or flexible casual hours with opportunities for advancement. To be successful, applicants must be compassionate, confident, reliable, and dedicated to providing a high standard of support to our service users and their family carers. Experience is preferred however all training will be provided.
Our team of Assessors work closely with Service Users in their local community to ensure the services we provide meet their individual needs and preferences, develop their individual Support Plan and ensure any risks relating to service delivery are managed appropriately to ensure the safety of the Service User and our staff.
Our frontline staff are supported by a dedicated team which includes rostering, customer service, administration, human resources and management roles. We provide regular training and opportunities for career progression within the company.